Integrations
Connect the tools around the case record.
Integrations should make casework cleaner: documents, messages, invoices and contact activity move into one matter timeline.
Integration layer
Matter timeline as the source of truth
Every integration should answer a practical question: what changed, where did it happen, who owns the next action and what evidence is attached?
SharePoint
Store bundles and matter documents
Xero
Sync invoices and finance events
Microsoft Graph
Log email and calendar activity
Twilio
Send and record SMS updates
AWS
Secure storage and archive services
HubSpot
Update contact and CRM records
Salesforce
Connect external customer data
Webex
Link call and communication records
Reduce duplicate entry
Keep handlers working from one case record instead of copying between tools.
Preserve context
Messages, documents and finance activity are easier to understand when they sit in the matter timeline.
Improve reporting
Leadership gets cleaner operational data when integrations are mapped to workflow stages.