We set up and implemented an AI-based RPA system that handles law firms’ inbound mailroom function to not only file inbound post but also take information from them the documents to streamline the process, reduce data input errors and enhance the customer journey, taking the processing of documentation from hours to seconds.
We created a bespoke RPA telephony system that takes inbound calls and based on current case status, it can smart route that call to the correct handler every time, reducing wait times for customers and streamlining the telephony journey. The same system enables handlers to see key matter information before answering the phone to make calls personable and quicker to resolve, providing prop-tech firms with a personable approach.
