"As one of the largest conveyancing law firms in the country, we are long-standing users of DialConnex. Our staff make and receive high volume of calls daily. This software allowed us to reduce time spent on the phone, handling inbound calls became quicker and easier as we have the case/ client information to hand as soon as we receive a call. We can dial outbound directly from the case in our CMS, meaning our staff can work centrally. The smart route feature of DialConnex allows our clients to be automatically directed to the correct team handling their case, cutting down wait times and improving the customer journey"
“DialConnex has been invaluable and they now couldn't live without the product. It saves time when making outgoing calls to clients, just a click of a button and it quickly directs calls to the correct team. It's handy because they have client/case information when a client calls in and know who it is they are speaking and don't have to ask. This ultimately saves time overall.
When we first took this solution, there was an issue with licences meaning some fee earners had DC on their comp and other didn't. Fee earners who didn't felt they were missing out.”
“Law Plus are an established firm specialising in Personal Injury. The high volume of emails being exchanged on a daily basis meant that our staff were getting caught up with the administrative task of manually filing emails into the Case Management System. Once we began using Mail Mover, we saw an increase in staff productivity, Automating the management of emails ensures our fee earners have more time to focus on delivering a high quality service to our clients”
“Integrate are proactive, approachable and honest about what they can and can’t do and are realistic on delivery timescales. I have never had cause to question the quality of their work.
We trust their judgement and given we don’t have the same depth of technical team internally, it can be quicker, safer and reassuring to be able to ask Integrate about any issues.
They are more than just Proclaim specialists and we want the thought behind the code. They have sped processes up by 80 per cent, with some reports that once took minutes now down to seconds.”
Phoenix Legal Solicitors highly recommend Integrate.
"After only one month we are seeing the benefit of having these guys on board and wish we’d know about them sooner.
If you use Eclipse, you can build a case management system that does exactly what you need and these guys can help you do for a very acceptable and reasonable cost.
I’d just say contact them, they are friendly, not pushy, knowledgeable and just a great bunch!"
"We recently went live on our Cloud CMS with Legally Connected after a data import from our legacy system. The team have delivered training here at our premises & have continued to support us daily. We’re excited to see what comes next"
“We made the decision to go with the Integrate team after strongly considering building our own software from scratch. They’ve been as good as their word in developing an MLAS specific cloud CMS, whilst supporting us with daily meetings & multiple meetings on site & transferring our historical data which has given us instantly better visibility across our departments. We see ourselves growing with Integrate as our businesses adapt to market conditions, it’s been a fantastic start"
Tell us about your business and find out how Integrate’s expert team can help you improve your processes, upgrade your tech and deliver more for your clients. Give us a call or fill in the form with your details.
